Privacy Policy
1. Introduction
Welcome to Relaxly ("Relaxly", "we", "our", or "us").
Relaxly is a student accommodation marketplace that connects students with verified hostel and property owners across Ghana. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, and services.
By accessing or using Relaxly, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
- Full Name
- Email Address
- Phone Number
- Student ID Number
- University Information
- Gender
- Profile Picture (optional)
Booking Information
- Booking Details
- Check-in Information
- Room Assignment Information
- Payment Records
- Booking History
Owner Information
- Business Name
- Hostel Information
- Payment Details
- Identification Documents
- Payout Information
3. Payment Information
Relaxly does not store full debit card, credit card, or mobile money credentials.
Payments are securely processed through trusted third-party payment providers.
We may store:
- Transaction IDs
- Payment Status
- Amount Paid
- Payment Dates
4. How We Use Your Information
We use your information to:
- Create and manage accounts
- Verify student identities
- Process bookings
- Assign rooms
- Facilitate check-ins
- Process refunds
- Send notifications
- Improve platform security
- Prevent fraud and abuse
- Provide customer support
5. University Verification
To maintain a trusted student community, Relaxly may verify:
- Student ID numbers
- University affiliations
- Enrollment information
Verification information is used solely for account authentication and fraud prevention.
6. Room Assignment & Hostel Management
When a booking is approved and checked in, Relaxly may store:
- Assigned Room Number
- Hostel Information
- Occupancy Records
- Check-in History
- Check-out History
This information is visible only to authorized hostel managers and administrators.
7. Communications
We may send:
- Booking confirmations
- Payment confirmations
- Refund updates
- Account notifications
- Security alerts
- Customer support responses
Users may opt out of promotional communications.
8. Information Sharing
Relaxly does not sell personal information. We may share information with:
Hostel Owners
To facilitate bookings, hostel owners may receive:
- Student Name
- Contact Information
- Booking Information
- Room Assignment Information
Payment Providers
For payment processing and refunds.
Legal Authorities
When required by law or to protect users and platform security.
9. Data Security
We implement appropriate technical and organizational safeguards to protect:
- User Accounts
- Passwords
- Booking Records
- Payment Information
- Personal Information
Passwords are encrypted and never stored in plain text.
10. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Inactive accounts may be archived or deleted according to our retention policies.
11. Your Rights
You may:
- Access your information
- Correct inaccurate information
- Request account deletion
- Request data updates
- Contact us regarding privacy concerns
Some information may be retained where legally required.
13. Children's Privacy
Relaxly is intended for university students and adults.
We do not knowingly collect personal information from children under 18 without appropriate authorization.
14. Changes to This Policy
We may update this Privacy Policy periodically.
Material changes will be posted on this page with an updated revision date.
15. Contact Us
For privacy-related questions, contact: