Terms and Conditions

Welcome to Relaxly.

These Terms and Conditions ("Terms") govern your access to and use of the Relaxly platform, website, applications, and services.

By creating an account, browsing listings, making bookings, or using any Relaxly service, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the platform.

Relaxly is an online accommodation marketplace that connects students and tenants with hostel owners, property managers, and accommodation providers.

Relaxly facilitates bookings but does not own, manage, or operate the hostels listed on the platform unless explicitly stated.

To use Relaxly, you must:

• Be at least 18 years old
• Provide accurate registration information
• Maintain the security of your account
• Use the platform lawfully

Users are responsible for all activity conducted under their accounts.

When creating an account, you agree to:

• Provide truthful information
• Keep your information updated
• Maintain confidentiality of your login credentials
• Notify Relaxly immediately of unauthorized account access

Relaxly reserves the right to suspend or terminate accounts containing false information.

Relaxly may request:

• Student ID
• University information
• Enrollment verification documents

Providing false verification information may result in:

• Account suspension
• Booking cancellation
• Permanent platform ban

Hostel owners must:

• Provide accurate hostel information
• Maintain truthful room availability
• Accurately represent room conditions
• Honor confirmed bookings
• Comply with applicable laws and regulations

Owners are solely responsible for their properties and services.

A booking becomes confirmed only when:

1. The student completes payment requirements.
2. The hostel owner approves the booking.
3. Relaxly records the reservation successfully.

Relaxly reserves the right to cancel bookings affected by:

• Fraud
• Technical errors
• Duplicate reservations
• Policy violations

Hostel owners may assign:

• Room Numbers
• Bed Spaces
• Occupancy Positions

Room assignments may be updated when necessary for operational reasons.

Students must comply with hostel check-in procedures.

Users agree that:

• All payments are final unless covered by the Refund Policy.
• Relaxly may charge platform service fees.
• Payment processing is handled through approved payment providers.

Failure to complete payment may result in booking cancellation.

Refund requests are governed by Relaxly's Refund Policy.

Refund eligibility depends on:

• Cancellation timing
• Hostel policies
• Payment verification status
• Booking circumstances

Refund processing times may vary depending on payment providers.

Users must not:

• Submit false information
• Impersonate another person
• Attempt unauthorized access
• Circumvent platform security
• Use the platform for fraudulent activities
• Upload malicious software
• Harass or abuse other users
• Manipulate reviews or ratings

Violations may result in immediate account suspension or termination.

Users may submit reviews based on genuine experiences.

Relaxly reserves the right to remove reviews that:

• Are fraudulent
• Contain abusive language
• Include hate speech
• Violate applicable laws

All platform content including:

• Logos
• Branding
• Software
• Designs
• Graphics
• Text

belongs to Relaxly or its licensors.

Users may not copy, reproduce, or distribute platform content without written permission.

While Relaxly strives for uninterrupted service, we do not guarantee:

• Continuous availability
• Error-free operation
• Uninterrupted access

Scheduled maintenance and unforeseen outages may occur.

Relaxly is not responsible for:

• Property conditions
• Room quality disputes
• Actions of hostel owners
• Actions of students
• Personal injury
• Theft or property loss
• Service interruptions beyond our control

Our maximum liability shall not exceed the amount paid through the affected booking.

Relaxly may suspend or terminate accounts for:

• Fraudulent activity
• Policy violations
• False information
• Security threats
• Abuse of the platform

Termination may occur without prior notice in severe cases.

Your use of Relaxly is also governed by our Privacy Policy.

By using the platform, you consent to the collection and use of information described therein.

Relaxly may update these Terms periodically.

Continued use of the platform after changes become effective constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Ghana.

For questions regarding these Terms, contact: